TRAINING
The RTAP Program provides driver and managerial training on a number of different subject areas. We are involved in all aspects of training...large or small, local or national...and everything in between. Our staff is eager to talk to you about your training needs. Our most popular training series is our driver oriented training classes. There is a minimum class requirement of 15 participants. The RTAP staff will come to your location to provide the course at no charge. For more information about one of these training classes, please call or email us.

Not all our training is driver oriented. We also host a number of training's of a statewide nature. Watch this space for an announcement on our latest training series. And when the focus for training is national, we are also involved by providing money for your agency to attend national conferences. Remember to ask about your agency's eligibility for an Indiana RTAP Training Fellowship when talking to us about your training needs.

SEPTEMBER TRAVEL

9/03/08 Defensive Driving @ RTAP/DSI –Megan

9/11/08 DD & EV @ Posey Co. – Megan

9/13/08 DD & EV @ Dillsboro – Megan

9/16/08 PAT & DD @ Evansville – Megan/Vicky

9/17/08 DD & EV @ Vincennes – Megan/Vicky

9/20/08 Customer Serv/Disability Awar @ ACCESS – Vicky

9/23/08 DD & PAT @ Kokomo – Megan

9/27/08 PAT, DD & Employee Substance @ Frankfort – Vicky



Click for 2008 Regional Training Calendar
Please RSVP drivers that will be attending one or more of the training's listed on the 2008 calendar. RSV's must be received one week prior to the class scheduled. Classes without a sufficient number of participants to conduct the class will be canceled. Please RSVP to vwarner@indianartap.com  or lbest@indianartap.com.


TRAINING MODULES  AVAILABLE THROUGH THE  INDIANA RTAP PROGRAM


 

PLEASE CONTACT US BY CALLING 1-800-709-9981 TO SCHEDULE TRAINING OR BORROW MATERIALS FOR IN-HOUSE TRAINING

THE FOLLOWING MODULES ARE AVAILABLE AS 4 to 6 HOUR RTAP STAFF FACILITATED ON-SITE TRAINING SEMINARS

Wheelchair Securement/Lift Operations Training
Passenger assistance training is required by many transportation funding sources and insurance providers. Video, handouts, hands-on practicum and certificate. Training includes both classroom instruction and "hands-on" practice.  Topics include; passenger sensitivity, lift operation and wheelchair securement. 

Customer Service/ Disability Awareness
This Power Point presentation provides practical help for those employees that tend to individuals with special needs and those looking to improve their customer service skills.  This course focuses on participation to achieve understanding of the different types of disabilities and provides you with necessary tools to achieve this goal.  In addition, this course aides you with communicative language that generates comfort when dealing with your customers. Topics include; sensitivity measures and a “how to” in communicating with your customers. Videos and participatory exercises are also included. This course compliments the Wheelchair Securement training.

Dealing With Difficult People
Power Point presentation, two videos totaling 28-minutes, and handouts.  Excellent service is challenging when confronted with difficult situations. This is appropriate training for all who represent your agency. Topics include; behavior styles, responding to difficult behaviors, active listening and problem solving. Incorporates training materials from new RTAP Problem Passengers: Challenging Situations.

Defensive Driving
Videotape and Power Point, written test and certificate. Curriculum geared toward information needs of professional van/small bus driver. Topics include; vehicle safety inspection, defensive driving tools, rules of the road, following distance, breaking, merging, rail crossings, hazards, intersection etiquette, passing, etc.  The goal of the course is accident prevention.  This is a good refresher course and Indiana RTAP developed the course for professional drivers.

Drivers in De-Stress/Driver Fatigue
Power Point presentation, video's, relaxation exercises.  Class explores individual reactions to negative stress and it’s effect on physical and mental well-being.  Class also specifically looks at the dangers of driver fatigue and how to identify the warning signs and inform drivers on how to battle driver fatigue. Can be adapted to include agency personnel other than drivers. Driver Fatigue portion of the course developed utilizing resources and information from the National Sleep Foundation, NHTSA, TCRP Report 81 and NTI.

Emergency Procedures/Evacuation
Emergency Procedures and Evacuation have been combined into one course in an effort create a bigger inpact on drivers in dealing with emergency situations. Power Point presentation and case studies. Topics include; vehicle preparation, hazardous conditions, securing the vehicle, breakdown procedures, accident procedures, and passenger illness/ injury. Topics include; when to evacuate, evacuating people with special needs, evacuating assertive devices, passenger/driver safety, and evacuation techniques. A hands-on evacuation practice.

Pre-trip Inspection- Preventative Maintenance for Drivers
Power Point presentation, vehicle inspection forms, hands-on inspection practice and managers handbook.  Topics include; how to conduct a thorough pre-trip inspection, what problem areas to look for, maintaining the wheelchair lift & securements, process for reporting deficiencies, establishing service intervals and monitoring repair history.  Incorporates training materials from RTAP’s new 10 Golden Rules of Preventive Maintenance.

Roadeo Prep
This class is designed to help drivers prepare for the State and National Roadeo.  In addition, it acts as an excellent driver training measure for testing and improving a driver’ skills and knowledge in the four areas of competition: Pre-trip Inspection, Wheelchair Securement, the Driving Course and a Written Test.

Safety and Security
This is a four-hour Power Point presentation course.  Developed for employees and supervisors who have direct contact with the public or the vehicles and facilities used by the public, this course will provide you with practical methods and proper techniques to assist your operation with plausible safety measures.

Employee Substance Abuse Awareness
Power Point presentation details the requirements of the Federally mandated drug and alcohol testing program for public transit operators as identified in 49 CFR Part 655 and Part 40. Topics include: Agency policy, regulatory requirements of employee's, effects of drugs and alcohol misuse on work, life and health.

Reasonable Suspicion Supervisor
Power Point presentation and 10 minute video details the supervisors requirements to make reasonable suspicions referrals as mandated under the Federal Transit Administrations mandated drug and alcohol testing program for public transit operators. In accordance with 49 CFR Part 655 and Part 40 supervisors are instructed on the FTA's rule for making reasonable suspicion referrals and proper documentation of those referrals.


                           

 To schedule
   a training session or to
   borrow materials for in-house training.

Please contact us by calling  1-800-709-9981

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